BASQUE CHILLI PEPPER

"We strive to ensure all orders are delivered swiftly and efficiently, reflecting our commitment to quality and customer satisfaction.”

Orders placed before 2 PM (Monday to Friday) are eligible for same-day dispatch, unless you choose a specific future delivery date during checkout.

We use reliable third-party express courier services and high-quality insulated packaging. However, delays can occur, so we package items to ensure they remain in excellent condition.

If you need your delivery on a specific day, please mention this in the notes section on the checkout page. We may advise alternative options, such as dispatching your order a day earlier to ensure timely arrival.

All items leave our facility in perfect condition with a good use-by date. Please consider this when selecting your delivery date. Once dispatched, the package is under the responsibility of our couriers, making it difficult to change the delivery address or expedite delays.

 We do offer Saturday delivery, but please note that our couriers do not operate phone support at weekends, and our customer service is closed. For time-sensitive deliveries, we recommend choosing a weekday to allow us to address any issues promptly.

Further delivery details and shipping rates can be found here

Please choose your delivery date for pre-christmas orders on the date-picker in your shopping basket with the following guidance. We will try our best to deliver on your selected day, but it is not guaranteed, so please allow for an extra day

ORDER DEADLINES 

ORDERS FOR DELIVERY ON OR BEFORE 23/12/24 - 11pm 19/12/23

ORDERS BETWEEN CHRISTMAS & NEW YEARS EVE - 11PM 27/12/24

Delivery slots are limited. Early booking is strongly recommended.

ORDERS CONTAINING FROZEN PRODUCTS ONLY

If you have space to store them, please request your order to be delivered as soon as possible, or choosing delivery before December 20th. We reserve the right to change your delivery date up to to 2 days prior if we feel it runs the risk of not arriving to you promptly.

FRESH TRUFFLES

Your truffles will be harvested as close to Christmas as possible to offer the longest shelf life and the freshest product. We fly them in from Europe early each morning on the same days we send them to you.

Last available Pre-Christmas delivery is 23rd December and the truffles will be good for a minimum of 6 days, any longer may impact your enjoyment - PLEASE notify us via email if you need them for the exact delivery day you requested or consider receiving them a day earlier, if that date is available.

As always with fresh truffles they are best eaten as soon as possible to enjoy maximum aroma.

FRESH PRODUCTS 

All fresh products are supplied with a use by date beyond 28/12/24, with the inclusion of fresh mushrooms and fresh truffles. We aim for delivery no later than the 23rd of December

WAGYU STEAK / FROZEN PRODUCTS ONLY/ DRY GOODS 

All of our frozen products have a long shelf life in the freezer or at least 5 days if defrosted. Orders containing only frozen products will be delivered no later than 20th of December. 

You can order certain products (subject to availability) for delivery on 30/12/24 

White truffles will not be available for delivery between Christmas & New Years Eve, Instead please order fresh black truffles.

FROM 18/12/24 Our phone lines are closed while we compile Christmas pre-orders, please email us and we will get back you as soon as possible. 

ORDER FOR WAREHOUSE COLLECTION

You can collect in person from our warehouse up until 5pm 23/12/24 - select PICK UP, on the checkout section of the website.

Customer service is available for delivery queries via info@fineandwild.com