DELIVERY INFORMATION

SELECT YOUR DELIVERY DATE AT THE CHECKOUT (TUES - SAT)

COURIER DELIVERY (Tuesday-Saturday)

SHIPPING RATES (UK MAINLAND ONLY) Delivery is free on orders over £200.

Please ensure you select the correct shipping option at the checkout. 

EXPRESS BY END OF DAY (Tues-Sat) Between 7am - 8pm	£8.50
EXPRESS BY 1PM (Tues-Fri) Between 7am - 1pm	£12.50
SATURDAY BY 1PM Between 8am - 1pm	£24.50

 

DELIVERY DATE SELECTION

All orders received before 2pm can be dispatched the same day (Mon-Fri), unless a specific future date is selected using the drop down calendar on the basket page of our website.

For future date deliveries select the Express delivery option that best suits your needs, End of Day. Pre 1pm. We deliver Tuesday through until Saturday, we do not deliver on Sundays and Mondays as couriers do not pick up from us at the weekend.

EXPRESS DELIVERY

All of our parcels are shipped on an express next working day service as standard, on the day before you have selected to receive it, usually with DPD or DHL. In accordance with all UK courier terms and conditions it is not guaranteed that your parcel will arrive the next day. Please consider this when planning for an event or party whereby goods absolutely have to be delivered on time. 

If your parcel is time sensitive then please use the EXPRESS BY 1 PM option.

Please be prepared to receive your delivery anytime from 7am - 8pm, unless you have selected the pre 1pm service. We ask that you choose a delivery date when you are in to accept delivery. If you are not going to be in please contact us to ensure that safe place instructions are passed on to the courier.

CHANGES TO YOUR DELIVERY 

Any attempt to change your delivery address or divert your parcel once it has been despatched is done so at your own risk.  Please make sure all delivery information is correct when placing your order. We cannot be liable for loss or delay of parcels whereby the customer has requested to change the delivery address whilst their order is in transit, this includes the request made to deliver to a pick up shop. There can be a minimum of a 24 hour delay when choosing to divert your parcel to a DPD pick-up shop so choosing this option or 'leave in a safe place' is done at your own risk.  We cannot be liable for theft or spoilage of goods whereby you were not available to personally receive them on the day you requested on the calendar.

SATURDAY DELIVERY

If you have selected Saturday as a delivery date please be aware that over the weekends we have no access to courier phone or email support so it is essential that you provide any 'additional delivery information' in the "notes" section when placing your order so you parcel is successfully delivered.

Saturday delivery is available for UK mainland only.

LOCAL PICK UP

You can collect your order from our warehouse between 8am - 5pm Monday - Friday. Simply select the PICK UP option after the basket page of our website at the checkout. Your order can be ready to collect within 30 minutes. Please feel free to call us to arrange if the date you selected on the basket page refers to courier delivery (Next Day). +44 (0) 1732 757 770

Warehouse address;

UNIT 16 CHAUCER BUSINESS PARK,

WATERY LANE,

SEVENOAKS.

TN15 6PL

PACKAGING

For the shipping fresh and frozen goods we use high quality mixed recyclable insulated packaging to keep your products perfect through the courier network.

To keep frozen goods at the correct temperature we use a safe alternative to dry ice. These gel packs freeze to a temperature of -45° and stay frozen for an extended period of time. Completely food safe and fully recyclable/reusable.

JERSEY, ISLE OF MAN, GUERNSEY

Please note that deliveries to Jersey, Isle of Man, and Guernsey are available from Tuesday to Friday only, with our courier partner DHL Express. Select the Jersey option at checkout, please refer to the delivery charges that apply for these areas, which are subject to an additional fee due to the high cost of shipping perishable items. The stepped delivery charges are as follows:

Orders of £150 and below	£55.00
Orders above £150 and up to £200	£45.00
Orders above £200	£35.00

 

NORTHERN IRELAND 

For deliveries to Northern Ireland, please select the Northern Ireland option for a charge of £18.50. Please note that we do not deliver to Northern Ireland on Saturdays. Our courier partner is DHL Express.

SCOTLAND PRE 1PM

Please be advised that our courier partners do not offer pre 1pm service in certain parts of Scotland. The following areas are not covered by the pre 1pm service:

- Aberdeen & Grampian AB10 to AB30, AB32 & AB39

- Dunbartonshire G83 to G90

- Fife KY8 to KY10, KY14 to KY16

- Glasgow and Greater Glasgow G63

- Perthshire PH1 to PH14

- Stirlingshire FK16

- Tayside DD1 to DD11

If you have paid for a pre 1pm service and you reside in any of the above-mentioned areas, we will automatically refund you and notify you that your parcel will not be delivered by 1pm. We strongly advise opting for delivery at least a day before you need items if you are in any part of Scotland. Even in the areas covered by the pre 1pm service, the logistics of getting parcels from the main hubs to Scotland can lead to issues and time delays.

SCOTTISH HIGHLANDS & ISLANDS

Please be informed that we are unable to guarantee next day delivery to certain areas of Scotland. For these specific postcodes, we utilise Royal Mail's special delivery service:

- Stirlingshire FK17 to FK21

- Shetland ZE1 to ZE3

- Argyll and Scottish Islands PA20 to PA78, HS1 to HS9, PH42 to PH44

- Highlands PH19 to PH41, PH49-PH50

- Perthshire PH15 to PH18

- Orkney KW15 to KW17

- Inverness and Highlands IV1 to IV63, KW1 to KW14

- Grampian AB31 to AB56

- Ayrshire KA27, KA28

If we are not confident that we can deliver your items the following day, and if we believe that the products are too high risk to be in transit for two days, we will contact you and advise accordingly.