REFUNDS, RETURNS & CANCELLATION
ORDER CANCELLATION
Returns will not be accepted for customers that change their mind after the goods have been shipped. We as a perishable food company do not resell returned items and stand to lose the goods in their entirety so please make sure you cancel your order before 12pm the day your goods are due to be shipped.
RETURNS
Returns are only applicable to items that are not highly perishable, such as olive oil, salts and balsamic vinegars. We do not accept returns of highly perishable goods such as fresh truffles, seafood, Iberico ham, caviar or wagyu beef.
We operate a 10 day returns policy. After 10 days since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please do not send your purchase back to the manufacturer.
Returns and refunds will only be accepted if by mutual agreement with FINE & WILD that the product was advertised incorrectly or damaged in some way.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@fineandwild.com.
SALE ITEMS
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@fineandwild.com and send your item to: Unit 16 Chaucer Business Park Sevenoaks GB TN15 6PL.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
SHIPPING
To return your product, you should mail your product to: Unit 16 Chaucer Business Park Sevenoaks GB TN15 6PL
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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